AI Automation · Logistics & Transport
AI Automation for Logistics & Transport
Deploy AI assistants trained on your own documents, SOPs, and pricing — answering staff questions and reducing manual knowledge work.
Why logistics & transport businesses choose this
AI Automation built for logistics & transport
Logistics and transport operators waste dispatcher hours building run sheets manually, chasing drivers for proof of delivery, and tracking licence expiries in spreadsheets. When customers call asking where their delivery is, no one has a live answer. Automating dispatch, compliance alerts, and delivery tracking on Microsoft 365 gives ops teams control without adding staff.
Cut daily dispatch planning time by 50% with automated run sheet generation
Eliminate missed licence and registration renewals with proactive alerts
Reduce customer delivery enquiry calls with automated POD notifications
How it works
What we actually build and deliver
We index your existing documents — SOPs, pricing files, policies, email templates — into a secure knowledge base inside your Microsoft 365 tenant. Then we deploy an AI assistant (via Teams, SharePoint, or a custom interface) that your team can ask questions in plain English. The assistant reads your documents, finds the relevant answer, and cites the source. No data leaves your environment. We handle the prompt engineering, testing, and deployment. Your team gets a working tool, not a prototype.
The problem
What is slowing logistics & transport businesses down
Manual dispatch and run sheet creation
Building daily run sheets, assigning drivers, and communicating orders is a manual process that consumes dispatcher time every morning.
No real-time visibility on fleet or delivery status
Customers call to ask where their delivery is. Ops managers have no live view without calling drivers directly.
Compliance and licence tracking done in spreadsheets
Driver licence expiries, vehicle registration, and fatigue management records get missed when managed in disconnected spreadsheets.
What we build
AI Automation use cases for logistics & transport
Driver and ops Q&A assistant for compliance procedures
Automated customer delivery notification and ETAs
Incident summary and report drafting from voice notes
FAQ
Common questions
What documents can the AI read?
PDFs, Word documents, Excel files, SharePoint pages, and email templates. We can also connect to data in Lists or CRM systems via API.
How accurate are the answers?
The AI cites sources for every answer, so your team can verify. We tune the prompts during setup to minimise hallucination and test against real scenarios before launch.
Can we control what the AI can and cannot answer?
Yes. We configure topic boundaries and response guardrails during setup. You can update these at any time via an admin panel.
Can this integrate with our TMS or freight system?
Power Automate connects to most TMS platforms via API, email, or CSV export triggers.
Can drivers use the apps on their phones?
Yes. Power Apps is mobile-first and handles offline use. Ideal for drivers without reliable connectivity.
How quickly can something be deployed?
Simple automations like POD capture or compliance alerts can be live within 1–2 weeks.
Explore more
Related solutions
Other services for logistics & transport
AI Automation in other industries
Automation guides for logistics & transport
Ready to automate your logistics & transport business?
We will scope the work, provide a fixed price, and you decide. No obligation.